•Ordering Options:

Besides Online Secure Ordering, customers may order by Phone, Fax, Email, or US Postal Mail. For your convenience, you may print an order form PDF ORDER FORM . For Word users, fill out the ( WORD ORDER FORM) or for plain text right click and "Save Target As (NOTEPAD ORDER FORM) and attach it to an email. Order are normally processed within 24-48 hours of receipt.

 

•Payment Method:

We accept Money Orders, Master Card, Visa, and Checks (please allow 6 days for checks to clear)

 

•Sales Tax:

Wisconsin Residents are required to pay 5% state sales tax.

 

•Shipping:

Usually shipping is by USPS and will be calculated at the time of sale. If the customer fills in the estimated shipping and it is lower than that actual shipping cost, the customer will be notified by phone/email of the difference. If the estimated shipping is greater than the actual shipping cost, the amount will be refunded if prepaid by check or money order. Internation orders will be USPS Global.

 

. •Insurance:

Orders over $100.00 will be insured. Insurance for orders under 100.00 on request.

WARRANTIES:

•Heating Mantles

6 months, due to a manufacturing flaw (not from chemical spillage or superheating.) We do not repair damaged heating mantles.

 

•Power Controllers

one year against manufacturing defects

.

•Temperature Switches

Manufacturers Limited Warranty: one year from date of shipment. Liability under this warranty is limited to repair or replacement F.O.B. factory of any parts which prove to be defective within that time or repayment of the purchase price at the Seller's option provided the instruments have been returned, transportation prepaid, within one year from date of purchase. All technical advice, recommendations and services are based on technical data and information which the Seller believes to be reliable and are intended for use by persons having skill and knowledge of the business, at their own discretion. In no case is Seller liable beyond replacement of equipment F.O.B. factory or the full purchase price. This warranty does not apply if the maximum ratings label is removed or if the instrument or equipment is abused, altered, used at ratings above the maximum specified, or otherwise misused in any way.

All returned merchandise (except under warranty items) must be in unused, in resale condition and that product is in original packaging with all documents. Defective items must be returned in their entirety. Product(s) returned not meeting these terms may be refused and returned to the sender (freight collect). All returns/cancellations are subject to a 20% restocking fee. Returned merchandise must be shipped freight prepaid and insured for the full value or the merchandise. Please include a copy of your invoice and a note explaining why you are returning the merchandise. Credit for returns are normally processed within 5 business days from the date we receive the merchandise. A refund check will be mailed to you at the address to which we shipped the order.

SHIPPING CLAIMS:

 

Your order is filled, checked, rechecked and packed with great care. If damage has occurred, keep the carton and all of the packing material. Please report the details immediately to the carrier and then contact one of our Customer Service Representatives. If an item is damaged in transit carrier will recover the parcel and a replacement unit will be issued once the damage claim has been paid to us by the shipping carrier. We can not ship a replacement unit the shipping carrier has completed their investigation and has paid the damage claim. Any defective or damage products must be claimed within 5 days after you received the parcel from our carrier